The Family Information Service
Service
The Family Information Service is a free, impartial and confidential service for parents and carers of children and young people aged 0-19 years (or up to 25 years where the child or young person has Special Educational Needs or Disabilities).
We provide information, guidance and assistance on a range of areas including:
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Childcare options and funding for childcare, including a childcare brokerage service providing one-to-one support for parents or carers to help find suitable childcare
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Activities for children, young people and families
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Services for children and young people with SEND and their families
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Signposting for school uniform
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Foodbank vouchers/community fridge information
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Signposting to other BCP teams and external organisations
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Attend networking events (bringing organisations together to support families together)
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Outreach at locations such as recruitment fairs (DWP), childcare online sessions via Universal Credit, Faithworks Wessex Lone parent coffee mornings, BCHA events, NHS meetings
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Research on more options for the FID and marketing campaigns
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Link with other BCP teams to support families
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Michelle Frayn is a link worker for BCHA and refugees from Afghanistan
Staff contact information and team details
The front line FIS team (taking calls from the public, BCP staff and other organisations to deliver the above services:
Staff Roles and Contacts - The Family Information Service
The service and further information is also available via: